SharePoint911 is extending our Remote Support and Help Desk services to include three support packages: Standard, Deluxe, and Premium. Each of which will come with our most popular service, a SharePoint system review. A SharePoint911 infrastructure specialist will review and analyze your installation and configuration and will make sure that your environment is running in accordance with SharePoint Technologies’ best practices and procedures. These packages have been put together to fit the support needs for any organization.
|
|
Standard
Support |
Deluxe
Support |
Premium
Support |
|
System Review |
X |
X |
X |
|
Email support (M-F 9am - 5pm EST) |
X |
X |
X |
|
4 hour response time |
X |
X |
X |
|
Discounted rate for phone support |
X |
|
|
|
1 thirty minute monthly GoTo Meeting |
X |
|
|
|
Discounted project work |
X |
X |
X |
|
Phone support included (M-F 9am - 5pm EST) |
|
X |
X |
|
Includes use of GoTo Meeting |
|
X |
X |
|
Extended support hours (M-F 8am – 8pm EST) |
|
|
X |
|
Two weekend incidents per year |
|
|
X |
|
Maximum hrs per month |
5 |
8 |
10 |
|
Price Per Month* |
$300.00 |
$500.00 |
$800.00 |
General Policies for any of the Support Tiers: