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Monthly Support Package

​For organizations that have a more substantial and ongoing need for SharePoint support, our Monthly Support Package is built for you!  With a competitive rate and a guaranteed response time of 4 hours, this offering is perfect for those administrative and end-user issues.  Designed for troubleshooting server and out-of-the-box SharePoint requests, this package cannot be used for creating new functionality, or for creating or troubleshooting custom code solutions.  The list below outlines the available features of the Monthly Support Package:

  • Free initial System Review for your SharePoint servers
  • Email, Phone, and Webcast support Monday-Friday (non-holidays) from 8AM-5PM Central Time
  • Discounted Project work, custom development, branding, and installation & migration services
  • Available in increments of 5 hours per calendar month
  • Minimum purchase of 3 months
  • Available Ad-ons
    • Extended support hours (7AM - 7PM Central Time)
    • 2 weekend incidents per year

 

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